Employee Experience (EX) Transformation | Central American Bank

Redesigning Critical Moments through an Agile Experience Office

EX Diagnosis :: Service Design :: Agile Pilot Implementation

BANKING EX

Agile CX Office | Central American Bank

Scaling Customer Experience through Interaction Design

CX Diagnosis :: Interaction Design :: Agile Pilots :: ROI Calculation

BANKING CX

Bridging the Democratic Gap through Service Design

Redesigning the Citizen Participation Ecosystem for the State of Nuevo León

Design Research :: Service Blueprinting :: UX/UI Strategy :: Accessibility Testing

GOVERNMENT

mucHabilis | Orchestrating Co-Creation Networks

A Crowdsourcing Platform for Artisans and Designers in the Circular Economy

Ethnographic Research :: Service Blueprinting :: UX/UI Design :: Business Model Strategy

ARTISANAL INDUSTRY

Is this the Era of Volunteer Decline?

Strategic Diagnostic & Value Proposition Redesign for América Solidaria

Ecosystem Mapping :: Stakeholder Interviews :: Service Blueprinting :: Data Analysis

ONG

Long Biao® | Redefining the Culinary Experience

Interactive Phygital Ecosystem for Café Kowloon

Industrial Design :: UX/UI Design :: Hardware Integration :: Prototyping

HOSPITALITY